Refund Policy
Last updated: November 10, 2026
Refund policy
Last updated: November 10, 2026
This policy applies to purchases made on our website. Items bought during our live shows on Whatnot or TikTok follow those platforms' policies.
Vintage Costume Jewelry: final sale. Every vintage piece is one of a kind and has been carefully described and photographed. All sales of vintage pieces are final and are not eligible for return or refund because of change of mind, fit, or taste.
Damaged or not as described. If your vintage piece arrives damaged or is not as described, email us at timelessrosetreasures@gmail.com within 2 days of delivery with your order number and clear photos. We will review it and, if it qualifies, offer a refund or other resolution. Please keep the item and packaging until we reply.
New Finds and Display & Accessories: returns accepted. You may request a return within 14 days of delivery. Items must be unused, in original condition, and in original packaging. To start a return, email timelessrosetreasures@gmail.com with your order number. We will send return instructions. Returns are handled with our supplier, so the return address may differ from our shipping address.
Return shipping. For change-of-mind returns, the customer pays return shipping. If we sent the wrong item or it arrived defective, we cover return shipping.
Refunds. Once your return is received and checked, we refund the item price to your original payment method within 5–10 business days. Original shipping is not refunded unless the return is due to our error or a defect.
Exceptions. Items marked final sale are not returnable.
Questions. Email timelessrosetreasures@gmail.com.